Shipping & Returns

What are your shipping rates?


Orders under $90  Orders over $90 Delivery time frame
Standard Post $10 Free 2-10 business days
Express Post $15 $15 2-3 business days


How will my order be shipped?

Our carrier is Australia Post eParcel.

Australia Post: delivery speeds & coverage


Where do you deliver to?

We currently only ship within Australia.

How can I track the status of my order?

The Australia Post tracking URL is You can enter your tracking number once you're on the Australia Post tracking page.

What happens if my items get lost in transit?

Please contact Australia Post and quote your tracking number from your shipment confirmation email. If the carrier can’t locate your items, we can lodge an enquiry on your behalf.

Please contact us if you have any queries regarding your order.

How can I contact customer service?

Email us or call 1300 735 099. 


Returns and Exchanges

This policy is only valid for purchases made via For all other purchases of TOMS® products via a retail store, please refer to the store of purchase for their Shipping & Returns Policy.

Products purchased via can be returned within 30 days of delivery in accordance with our Returns Policy below. Should you need to return a product, please follow the below steps:

  1. Email us or call 1300 735 099 with the following information:

    • Order Number

    • Reason for Return

    • Request for either exchange or refund

  2. We will respond within 2 business days with confirmation whether the products were purchased from us and whether they can be accepted for return. If you qualify under the Returns Policy outlined below, we will issue you with a Return Authorisation (RA) number.

  3. Once confirmation has been received that the return will be accepted, please package your products and send to:

    TOMS Australia
    Attn: Returns & Exchanges
    30 Tullamarine Park Rd
    Tullamarine VIC 3043


    Shoe Boxes: When returning shoes in boxes, please ensure you pack them inside a satchel & ensure you do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition we will not be able to accept your return as we will not be able to resell the product.

  4. Once the product has been received and assessed to meet the criteria of our Returns Policy, we will process the exchange or refund.


Returns Policy

Apart from faulty products, products purchased via can be returned to us within 30 days of delivery. Products must be in their original packaging, unworn, unwashed and tags still attached. You are responsible for return shipping costs unless we shipped a product that was incorrect or faulty. Should a product be returned to us as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to TOMS® Australia. The cost of return freight will be at our normal freight charge. You may also be charged a service fee for the testing of the product. TOMS® Australia may charge a reasonable fee should you return any goods for refund or exchange which have been damaged while in your care. Generally, refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of Victoria.
Please allow up to 10 business days for refunds to be processed.

Important information about delivery times

  • Our warehouse is based in Victoria and does not operate on Victorian Public Holidays. Please be aware that there may be some delay to your order if placed during these periods.

  • Once your order has been dispatched, we are unable to change the delivery address or redirect it to another address.

  • All orders should include a daytime delivery address and contact details.

  • Delivery times may vary, particularly for remote locations. The delivery times mentioned are an indicative time for delivery from time of despatch.

  • All delivery times are indications only (as provided by the carrier) and indicate the time it would normally take for delivery once the goods are dispatched. You will be advised via email of any substantial delay. In the event of some items on your order being in stock and some items being substantially delayed we will contact you with the option to split your shipment. Additional freight charges may apply.

All payments from this online store will appear on your credit card statement from TOMS Australia / Mandana Holdings Pty Ltd.


What if I am not home to accept the delivery?

Signature is required on delivery with most of our orders. Where possible, we suggest having your purchases delivered to a work address or a location with someone available to sign for the parcel. If no one is present when a delivery is made, a card is left detailing where to collect your parcel or to arrange a redelivery.