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Shipping and Delivery

What shipping types do you offer? How much are they?

TOMS® offers standard shipping within Australia for a flat rate of $9.95. Free shipping within Australia is available on all purchases valued at $100 or over. 

All shipping prices are stated in Australian Dollars $AUD.

Standard delivery

We charge a $9.95 flat rate for all Australian orders.

Standard delivery orders are shipped by Australia Post and will be received within 2-7 business days after shipping. Standard delivery may take longer in certain rural areas.

For more information visit: www.auspost.com.au/parcels-mail/delivery-areas.html

Free shipping

Our free shipping offer is applied at checkout for purchases valued at $100 or over. This promotion can’t be applied retroactively to historical orders or to orders that have been adjusted. Free delivery is valid for Australian standard ground shipping within the Australian mainland and Tasmania. Orders will be received within 2-7 business days; however, they may take longer in certain rural areas.

Express/Priority delivery

Please note that express shipping is not available.

How will my order be shipped?

Our carrier is Australia Post eParcel.

Where do you ship to?

We only ship within Australia.

How can I track the status of my order?

The Australia Post tracking URL is http://auspost.com.au/track/ 

You can enter your tracking number once you're on the Australia Post tracking page.

Can you deliver to my work address?

Yes. Please include the business name and specific building details (e.g. Level number, unit number etc) in the delivery address of your order so the delivery driver can find you easily.

Do you deliver to PO Box addresses?

Yes we can deliver to PO Boxes.

What happens if my items get lost in transit?

Please contact Australia Post and quote your tracking number that was sent to you in your shipment confirmation email. If the carrier can’t locate your items, we’ll lodge an enquiry on your behalf. 

Please contact us if you have any queries regarding your delivery.

What happens if an item is missing from my order?

In the rare case that we’ve missed an item from your order, please contact us and we'll arrange a replacement.

What happens if I receive an incorrect item?

If you receive an incorrect item with your order, please contact us immediately and we’ll organise for the correct item to be delivered to you. We’ll also arrange or reimburse for return postage of the incorrect item.

How can I contact customer service?

Australian customers may contact our customer service team on enquiries@tomsaustralia.com.au

Returns and exchanges

We’ll provide you with a refund, exchange or credit voucher where goods are faulty, wrongly described, or different from the style shown. Any postage charges you incur (Australia Post regular standard delivery) will also be credited and TOMS® will re-ship goods to you at no additional charge. Please contact customer service on enquiries@tomsaustralia.com.au for an authorisation number.

In the event that you purchased the wrong size or simply changed your mind, we’ll refund and/or exchange these goods, provided they’re returned unworn and with original tags within 14 days. Unfortunately, we can’t cover postage charges in these cases. Please contact customer service on enquiries@tomsaustralia.com.au for an authorisation number.

What about sale return items?

No refunds will be given if you change your mind on sale items. Of course , if the item is faulty, normal refund conditions apply. Exchanges can be organised for sale items.

Where do I ship my returns?

We will advise with your return authorisation. Please contact us on enquiries@tomsaustralia.com.au  

Orders placed with TOMS.com (US site)

If you placed your order on TOMS.com, your order will be shipped by TOMS via USPS (and please note that only TOMS® Shoes or eyewear may be shipped to Australia at this time). Please refer to the tracking numbers provided in your shipping confirmation email. For further assistance, product enquiries, refunds and exchanges please contact our local customer service team on enquiries@tomsaustralia.com.au or 1300 TOMS AU. Our team can co-ordinate refunds, exchanges with the US customer service team on your behalf.